Department of Hospitality & Services

Certificate of Attainment in Front Office & Customer Relations

1. Telephone Etiquette
2. Reservation Procedures & Services
3. Hotel Accommodation Reception Services.
4. Handling Guest Complaint
5. Professional Porter & Concierge Services
6. Customer Service
7. Night Auditing
8. Basic Front Office Supervisor
9. Basic Front Office Management
10. IT Hospitality Reservation Room Master
11. IT Hospitality Fidelio OPERA

Certificate of Attainment in Commercial Cookery

1. Kitchen Hygiene and OHS
2. Principles and Methods of Cookery
3. Organise and Prepare food
4. Stocks Soup and Sauce Production
5. Salads and Appetizers
6. Prepare Sandwiches
7. Basic Pastries and Cakes

Certificate of Attainment in Food & Beverage

1. Restaurant Hygiene & OHS
2. Basic Restaurant Preparation and Service (level 1, 2 & 3)
3. Bar Preparation and Services
4. Wine and Beverage Services
5. Wine Evaluation
6. Cocktail Mixing
7. Functions and Banquets
8. Room Service
9. Non-Alcoholic Drinks/ Espresso Making
10. Receiving and Storing Goods
11. Purchasing Procurement
12. F & B Controlling & P& L Statement
13. Basic F&B Supervision

Certificate of Attainment in Baking & Patisseries

1. OHS & Kitchen Hygiene in Baking and Patisseries
2. Basic Baking and Patisserie Delights
3. Cake Baking
4. Cream Based Cake
5. Basic Cake Decoration
6. Advance Cake Decoration
7. Pies and Tarts
8. Puff and Choux Pastry
9. Bread and Rolls
10. Biscuits, Meringue and Cookies
11. Hot and Cold Desserts
12. Chocolate Works
13. Cakes for Special Events

Certificate of Attainment in Recreation & Tourism

1. Introduction to Recreation and Tourism
2. Customer Services and Handling Guest Complain
3. Tourism Product Development
4. Child Care for Hotels and Resort
5. Tour Guide Fundamentals
6. Eco Tourism Fundamental
7. Marine Education
8. International Tourism

Certificate of Attainment in Management Supervision & Special Events

1. Hospitality Sales & Marketing Module
2. Hospitality Supervision
3. Events Planning Management

Certificate of Attainment in Housekeeping & Accommodation Services

1. Hospitality Operation
2. Roles and Responsibilities of Housekeeping and Quality Customer Service.
3. Professional Guestroom Cleaning Process
4. General Deep Cleaning and periodic Maintenance
5. Public Area Cleaning
6. Sanitation and Hygiene in Guestroom.
7. Laundry Management
8. Basic Housekeeping Supervision
9. Basic Housekeeping Cost Control
10. Managing Linen Inventories.
11. Housekeeping OHS and Safety Requirements
12. Housekeeping Quality Control Procedures
13. Housekeeping Supervision and Checklists
14. Professional Guestroom and Villa Cleaning Procedures.
15. Housekeeping Human Resource issues
16. Basic Room Attendant Skills
17. Advance Room Attendant Skills
18. Accommodation inventory Management
19. Public Area Cleaning