Department of Business, Management & Productivity

Certificate of Participation for each module

1. World Class Customer Service: Customer Relationship Management
2. Customer Complaints Management
3. Developing a Strategic Marketing Plan
4. Fundamentals of Selling, Advertising & Marketing
5. New Product Development & Process Management
6. Human Resource Management
7. Sales Management: Improving Sales Team Performance.
8. Effective Business Writing Skills
9. Employee Retention
10. Transforming Performance with Effective Communication
11. Sales & Marketing Techniques for Small Business
12. Professional Development for Administrative Assistance
13. Front Office Management
14. Report Writing
15. Management Skills for Administration Assistance
16. Handling Difficult People
17. Building Team Performance
18. Skills for Effective Trainer
19. CV Writing and Interview Skills
20. Strategic Change Management
21. Effective Adverting and Communication for Real Estates
22. Steering a Dynamic Sales Work force
23. Customer Relationship Management-Segmentation Targeting
24. Advance Business Writing Skills
25. Identifying Workplace Harassment & Responses
26. New Product Development - Marketing Process Audit
27. Digital Marketing Strategies: Marketing Data Analytics
28. Managing People for Optimal Performance
29. Successfully Supervising
30. The Total Customer Blueprint: monitoring of Internal and External Customers